Patient & Visitor Guide
Everything patients and families need to know about admission, visiting, and what to expect during a stay at Palm Grove.
What to expect
A calm, supportive start
On admission, every patient receives a comprehensive psychiatric and medical assessment. Our team takes time to understand the whole person — their history, their strengths, and their goals — before building an individualized treatment plan.
Families are welcomed as partners from day one. We'll explain the plan, answer questions, and keep you informed throughout your loved one's stay.
What to Bring
A list of current medications and dosages
Insurance information and photo ID
Comfortable, weather-appropriate clothing
Eyeglasses, hearing aids, and needed assistive devices
Contact information for family and providers
Please Leave at Home
Sharp objects and glass containers
Valuables and large amounts of cash
Alcohol, drugs, or unapproved medications
Cords, belts, and drawstrings
Aerosols and items containing alcohol
Amenities & Comfort
Private and shared room options
Nutritious meals with dietary accommodations
Comfortable common and activity spaces
Nursing available around the clock
Coordination of personal care needs
Visiting
Visiting hours & guidelines
Family involvement supports recovery. Designated visiting hours help us balance connection with the structure and rest our patients need. Please call ahead to confirm hours and any current guidelines.
All visitors check in at the front desk. For everyone's safety, certain items are not permitted on the unit — our staff will gladly help with any questions.
General Visiting Hours
- Monday – Friday5:00pm – 7:00pm
- Saturday – Sunday1:00pm – 4:00pm
- HolidaysBy Arrangement
Hours are illustrative — please confirm with our team.
Questions & answers
Frequently asked questions
How long is a typical stay?
Length of stay depends on each patient's needs and clinical progress. Inpatient stays are typically short-term and focused on stabilization; our team reviews progress regularly and plans discharge collaboratively with the patient and family.
Will my family be involved in care?
Yes. Family involvement is central to our approach. With appropriate consent, we keep families informed, invite them into care planning, and provide education and support for the transition home.
What insurance do you accept?
We work with Medicare and many commercial insurance plans. Our admissions team will verify benefits and explain coverage before admission — please call our 24/7 line to review your specific plan.
Can patients bring their own medications?
Please bring a complete list of current medications and dosages. For safety, our medical team manages all medications during the stay; personal medications are stored securely and reviewed by our physicians.
How do I begin the admission process?
Call our 24/7 intake and referral line, or submit a referral online. Our team will complete a confidential assessment and coordinate a safe, timely admission.
Still have questions?
Our team is happy to walk you through anything before or during a stay.