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Refer a Patient
A care coordinator taking a referral call

Referral Process

Referring a patient to Palm Grove is simple, and our admissions team is here to help every step of the way — 24 hours a day, 7 days a week.

24/7 Intake & Referral Line

(888) 545-2313

Fax referrals to (904) 617-0501 or email

How it works

Four simple steps

  1. 01

    Reach Out

    Call our 24/7 intake & referral line or fax us to start the conversation.

  2. 02

    Assessment

    Our clinical team completes a confidential assessment to confirm the right level of care.

  3. 03

    Coordination

    We verify benefits and coordinate a safe, timely transfer.

  4. 04

    Admission

    The patient is admitted and treatment begins, with the referring party kept informed.

Who can refer

Partners in care

We welcome referrals from a wide range of sources and coordinate closely with each to ensure a safe transition of care.

  • Hospitals & emergency departments

  • Physicians & primary care providers

  • Skilled nursing & assisted living facilities

  • Case managers & social workers

  • Home health agencies

  • Patients & family members

Patients and family members are also welcome to reach out directly. There is no need for a physician referral to begin the conversation.

Make a Referral

Call our intake team any time, day or night. We'll gather the details securely by phone and guide you through next steps.

24/7 Intake & Referral(888) 545-2313Call (888) 545-2313